Policies and Procedures

Updated May 7, 2020

The safety and well-being of our patients, staff, and community are our highest priority. During this time of uncertainty, the Cornea and Laser Eye Institute continues to seek guidance from the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health agencies as the situation evolves.

Here at CLEI we have enhanced our already-rigorous hygiene, cleaning, and sterilization procedures. We are now taking the following steps to keep our office clean and safe. Due to the dynamic nature of this situation, we will review and update these policies and protocols as needed.

Patient Appointments

In Car Check-In

CLEI has implemented an in-car check-in system to maintain social distancing standards within our office. On the day of your appointment, you will call the office and begin the check-in process from your car. After you have checked in, please wait in your car until instructed to come into the office.

Patient Screening/Consent

At check-in, you will be screened and must affirm the following statements. If you cannot confirm all these questions, you will be asked to reschedule your visit to a later date.

  1. I do not currently, nor have I had in the last two weeks, a fever, chills, cough, muscle pain, shortness of breath, headache, sore throat, new loss of taste of smell, gastrointestinal symptoms (eg diarrhea), or other cold symptoms.
  2. To the best of my knowledge, I do not have, nor have I been in direct contact with someone who has a confirmed diagnosis of COVID-19 or a presumptive positive COVID-19 test result in the last 10 days.
  3. I, nor anyone living in my immediate household, have not traveled outside the United States in the last 30 days.

Additional Patient Policies

  1. A mask or face covering will be required. If you do not have a mask, we will provide one at check in.
  2. Patient temperature checks will be conducted at check-in using a no touch thermometer.  Those showing a reading of 100.4 degrees Fahrenheit or higher will be asked to reschedule their appointment.

Exam Rooms & Examination

  1. All exam rooms are cleaned and sanitized after each use. This includes all equipment, tools, and surfaces staff, patients, or visitors come in contact with.
  2. Your examination will be performed by your doctor with minimal conversation.  Extended conversations will be done via our in-office telemedicine system.

Checkout

Once your exam is performed, you can return to your car.  You will be called from the front desk to schedule your next appointment.  All surgical scheduling will be performed by phone.  You will receive an emailed receipt and follow up appointment information.

Ongoing Practice and Staff Safety Measures

To minimize exposure and risk of infection, we are taking the following steps to reduce the number of people in our office:

  1. No longer allowing patients to bring extra visitors to their appointment unless absolutely necessary
  2. Limiting time in common areas, such as the waiting room
  3. Limiting the number of industry visitors to our practice; visitors will be required to follow employee safety measures as outlined below

Staff Measures

As healthcare professionals, all CLEI staff members employ best practices with regard to personal hygiene and their responsibility in helping to reduce risk of infection and spread of disease. Employees are required to follow proper hand washing protocols at all times.

All common areas are cleaned and disinfected frequently, with extra attention to often-touched areas such as countertops, door handles, phones, water/coffee stations, furniture, etc.  We have increased accessibility to all cleaning and sanitization supplies throughout the office to promote frequent use. Please don’t hesitate to ask for hand sanitizer or a disinfectant wipe at any time.

During this time, our staff will also be taking the following precautions:

  1. Conduct a temperature check upon arrival; those showing a reading of 100.4 degrees Fahrenheit or higher will be asked to self-quarantine at home
  2. Wear a mask at all times within the office

Surgical Suites

CLEI maintains the highest standard of cleaning protocols for all surgical suites, which includes sterilization of all equipment after each use. Surgical staff follows CDC hand-washing guidelines for healthcare professionals and all staff is required to wear a hat and mask in these rooms, at all times.  Our air filtration system is of the highest quality with HEPA filters in all surgical areas.

What you can do to help

If you are feeling sick, please reschedule your appointment for a later date. Practice good hygiene. Hand-washing is your best defense against the spread of disease. The CDC recommends washing your hands for at least 20 seconds with soap and water. For more information on preventative measures, please visit the CDC’s website.

We want you to feel assured in visiting our office whether it be for a vision correction evaluation, keratoconus, contact lenses, or a surgical procedure. If you have any questions regarding our cleaning and sterilization protocols, please don’t hesitate to ask one of our staff members. Thank you for doing your part in helping to keep our staff, other patients, and communities safe.

Testimonials

Picture of man with Doctor

Thank you so much Doc! When I first came to you I was 20/50 now I'm 20/10. I'm ready to have a great year!

Randy Foye
Pro Athlete, Utah Jazz #8
Female Boxer

My experience at The Cornea and Laser Eye Institute has been amazing. All of the staff have been helpful and courteous...

Gillian
Phd Student, MMA fighter
Man with Doctor

Dr. Hersh and his staff were excellent. I was comfortable from the time I walked in until the time I left after the procedure.

Luke Petitgout
Pro Athlete, New York Giants Football