Policies and Procedures

Updated May 6, 2021

The safety and well-being of our patients, staff, and community are our highest priority. During this time of uncertainty, the Cornea and Laser Eye Institute continues to seek guidance from the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health agencies as the situation evolves.

Here at CLEI we have enhanced our already-rigorous hygiene, cleaning, and sterilization procedures. We are now taking the following steps to keep our office clean and safe. Due to the dynamic nature of this situation, we will review and update these policies and protocols as needed.

Patient Appointments

At check-in, you will be screened and must affirm the following statements. If you cannot confirm all these questions, you will be asked to reschedule your visit to a later date.

  1. I do not currently, nor have I had in the last 2 weeks, a fever, chills, cough, muscle pain, shortness of breath, headache, sore throat, new loss of taste of smell, gastrointestinal symptoms (eg diarrhea), or other cold symptoms.
  2. To the best of my knowledge, I do not have, nor have I been in direct contact with someone who has a confirmed diagnosis of COVID-19 or a presumptive positive COVID-19 test result in the last 10 days.

Additional Patient Policies

A mask or face covering will be required. If you do not have a mask, we will provide one at check in.

Exam Rooms & Examination

All exam rooms are cleaned and sanitized after each use. This includes all equipment, tools, and surfaces staff, patients, or visitors come in contact with.

Ongoing Practice and Staff Safety Measures

To minimize exposure and risk of infection, we are taking the following steps to reduce the number of people in our office:

As healthcare professionals, all CLEI staff members employ best practices with regard to personal hygiene and their responsibility in helping to reduce risk of infection and spread of disease. Employees are required to follow proper hand washing protocols at all times.

All common areas are cleaned and disinfected frequently, with extra attention to often-touched areas such as countertops, door handles, phones, water/coffee stations, furniture, etc.  We have increased accessibility to all cleaning and sanitization supplies throughout the office to promote frequent use. Please don’t hesitate to ask for hand sanitizer or a disinfectant wipe at any time.

During this time, our staff will also be taking the following precautions:

  1. Wear a mask at all times within the office

Surgical Suites

CLEI maintains the highest standard of cleaning protocols for all surgical suites, which includes sterilization of all equipment after each use. Surgical staff follows CDC hand-washing guidelines for healthcare professionals and all staff is required to wear a hat and mask in these rooms, at all times.  Our air filtration system is of the highest quality with HEPA filters in all surgical areas.

What you can do to help

If you are feeling sick, please reschedule your appointment for a later date. Practice good hygiene. Hand-washing is your best defense against the spread of disease. The CDC recommends washing your hands for at least 20 seconds with soap and water. For more information on preventative measures, please visit the CDC’s website.

We want you to feel assured in visiting our office whether it be for a vision correction evaluation, keratoconus, contact lenses, or a surgical procedure. If you have any questions regarding our cleaning and sterilization protocols, please don’t hesitate to ask one of our staff members. Thank you for doing your part in helping to keep our staff, other patients, and communities safe.


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Thank you so much Doc! When I first came to you I was 20/50 now I'm 20/10. I'm ready to have a great year!

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My experience at The Cornea and Laser Eye Institute has been amazing. All of the staff have been helpful and courteous...

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Dr. Hersh and his staff were excellent. I was comfortable from the time I walked in until the time I left after the procedure.

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